Terms Of Service
Third-Party Services and Estate Agency Role
Our platform acts solely as an intermediary booking infrastructure designed to connect users with qualified independent professionals. All estate agency services promoted or initiated through our website are provided exclusively by Blacks Residential.
For all other services booked through our website—including, but not limited to, Building Energy Rating (BER) assessments, property surveys, and marketing solutions—the work is performed entirely by independent third-party service providers. Because these professionals operate as independent contractors rather than employees or agents of our company, we accept no liability or responsibility for the delivery, execution, quality, or outcome of any services performed by these independent third parties. The ultimate responsibility for those bookings remains strictly between you and the respective provider who accepts your booking.
Mortgage Advice
Any mortgage advice, financial consulting, or related lending guidance initiated through our platform is provided exclusively by our designated third-party partner networks. We do not possess advisory status and do not provide direct financial, investment, or mortgage advice of any kind. When you submit a mortgage inquiry or request a consultation, you acknowledge that you are initiating a direct, independent relationship with the respective partner firm, and any subsequent contracts or agreements are strictly between you and that financial partner.
Payment Processing
To ensure the highest standard of financial security, all payments made on our website are securely processed through Stripe, our integrated third-party payment processor. By completing a transaction on our platform, you agree to be bound by Stripe's terms of service and privacy policies. Please note that we do not collect, view, or store your full payment card details on our internal servers; all sensitive financial data is handled directly by Stripe's encrypted payment gateway.
Limitation of Liability
While we endeavor to host reliable professionals on our platform, we do not formally endorse, guarantee, or warrant the quality, accuracy, or safety of any third-party work. Consequently, we assume no liability or responsibility for any errors, omissions, delays, or negligence caused by independent service providers, mortgage partners, or Stripe. In the event of a dispute, unsatisfactory service, or financial discrepancy, you agree that any claims for damages must be negotiated and resolved directly with the specific provider, partner, or payment processor involved.
Cancellation Policy
Please review your booking details thoroughly before finalizing your transaction, as all bookings completed on our website are strictly final and non-refundable. Once a service has been confirmed and locked into our system, you cannot cancel the appointment or request a reversal of charges. Failure to attend an appointment or utilize the confirmed service will result in the immediate forfeiture of your payment, and no partial or full refunds will be issued.
Rescheduling Policy
We understand that unexpected schedule conflicts arise; therefore, you are permitted to reschedule a confirmed appointment exactly once per booking. To qualify for a schedule modification, you must submit your request at least 48 hours prior to the originally scheduled appointment time. Any requests made within the 48-hour window will not be honored, and fulfillment of any valid rescheduling request remains entirely subject to the open availability of the assigned service provider.
Privacy Policy
The purpose of our Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. By visiting this website, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy statements of these other websites.
The organization collects personal data, including name and email, for service provision, along with optional details like address and occupation, alongside aggregated, anonymized non-personal data such as IP addresses and browser types. This approach ensures both functional user identification and broad, anonymous website analytics.
Regarding the purposes for which we hold your information, we use gathered non-personal data in an aggregate form to better understand our visitors' origins and to improve our website's design and organization. This website also employs "cookie" technology—small text files stored by your browser—to deliver content tailored to your interests and save your preferences; while you can decline or delete these cookies, doing so may affect your ease of use. Furthermore, we process your personal data to contact you via email, phone, SMS, or WhatsApp regarding property sales and rentals, respond to your queries, and provide information on ancillary services or products. This data also allows us to seek your feedback on our services, share information with consented third parties, and send newsletters or mobile messages when specifically requested.
We may provide non-personal data to third parties, such as advertisers, commercial partners, or researchers, by combining it with similar data from other users to show general trends like visitor numbers or demographic breakdowns. Your personal data will not be disclosed to third parties unless you have specifically consented or the third party is required to fulfill a service you requested, in which case they are bound by strict data protection requirements. Additionally, we will only disclose your personal data if required to do so by law, such as in response to a court order, search warrant, or other legal requirement.
In the event of a sale, merger, liquidation, or transfer of our company assets, we reserve the right to transfer your information, including personal data, to a third party. This transfer is conditional upon the third party agreeing to adhere to our Privacy Statement and using your data only for the purposes originally intended. Should such a transfer occur, you will be notified and given the opportunity to opt-out.
Your personal data is stored on secure servers hosted by our Internet Service Provider; however, due to the nature of the internet, we cannot guarantee the absolute security of information transmitted to us online. While no data transmission can be guaranteed to be 100% secure, we take all reasonable technical and organizational steps to protect your personal information.
You may inform us of any changes to your personal data, and we will update or delete it in accordance with our obligations under the General Data Protection Regulation (GDPR). To find out what information we hold about you, or to have your data updated, amended, or removed from our database, please contact us directly.
Our business changes constantly and our Privacy Notice will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
You provide most of such information when you search, buy, post, participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you search for a property through Brant Higgins Estate Agents or one of our third-party partners, communicate with us by phone, e-mail or otherwise, complete a questionnaire or a contest entry form, employ other personal notification services such as alerts. As a result of those actions, you might supply us with such information as your name, address and phone number etc.
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features the full Uniform Resource Locators (URL), through and from our website (including date and time), cookie number and products/vehicles/editorial you viewed or searched for.